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Utilities

  • When the power grid goes out, you’ve got our back. When the telecommunications grid goes out, we’ve got yours.
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Overview

In the middle of a natural disaster, the power goes out – and so do telecom networks. RACOM Communications works hand-in-hand with leading utilities providers to ensure communications reliability in all conditions, but most especially when technicians are operating in dangerous conditions. From localized, NRC-compliant systems to voice, data, and SCADA networks covering thousands of square miles, RACOM is there to ensure our utilities partners’ transmissions reliably go wherever they do.

Capabilities

Our breadth of capabilities offers full-service solutions for utilities and cooperatives. From individual subscribers to full system upgrades and long-term managed support, our expert team stops at nothing to drive first-time, every-time communication reliability.

MANAGED & SUPPORT SERVICES

RACOM’s customer-specific coverage levels range from basic device replacement to full scale, 24/7/365 on-site response plans. For utilities and cooperatives, RACOM is your “easy button,” providing expert maintenance solutions tailored to your specific needs.

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ENGINEERING & SYSTEM DESIGN

In the technically demanding realm of mission critical communications, RACOM is recognized as one of the premier service providers in the United States. Whether leveraging our niche expertise to tackle an unsolvable RF challenges on legacy systems, or collaborating to develop an uninterrupted path towards upgrade, RACOM is there for our partners in utilities.

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IMPLEMENTATION ASSURANCE

Whether working directly with utilities, or supporting our dealers who are servicing their local cooperative customers, we regularly serve as a technical backstop for our customers, helping them take on increasingly larger and more complex challenges on their own, developing stronger in-house expertise while ensuring mission success along the way.

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CYBERSECURITY Support SERVICES

As increasingly interconnected systems process ever growing data streams, there is no one blanket solution for cybersecurity. RACOM stands ready to harden your network specifically against RF-enabled cyberattacks, with ongoing monitoring and quarterly update services to help ensure defense in depth from a wireless perspective against malicious activity.

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Products

Our utilities partners care about one thing above all else: knowing they can retain situational awareness throughout their area of operations. From ensuring connectivity to your technicians during a storm, or maintaining awareness on your remotely located assets, our best-in-class products and exceptional infrastructure ensure the ability to meet your needs.

Success Stories

Utilities and cooperatives trust Eastern Communications for the industry's best technical sophistication, reliability, and security. Read more about our customers' successes below.

Unifying Disparate Systems Into a Unified, Cybersecure Platform

A leading national utilities provider encountered integration challenges with their communications networks as they consolidated several smaller, regional providers. Partnering with Eastern, the utility was able to integrate a multi-state private voice and data network to homogenize their platform and provide an easily scalable, rapid solution for both further expansion and surge capacity in future crisis response, all with ongoing 24/7/365 cybersecurity support from Eastern.

Instant, Off-Hour Support for Maintenance of a Critical Backup Core

At 10:30 PM on Saturday evening, a regional utilities provider had technical complications with the backup core of their 900 MHz data system. The utility's communication shop was escalated and connected to the appropriate engineering team at Eastern. Before midnight, the dispatched Eastern engineer had concluded on-site support, successfully restoring the backup network core to full operations.

Leveraging Low-Density Equipment and Protocols to Support 220 MHz Communications

A national utility wanted to leverage its statewide 220 MHz license to communicate with crews in both routine and emergency situations in a redundant, reliable, but cost-effective manner. Given the 220 MHz band's scarcity, Eastern was uniquely positioned to help the utility achieve its goals throughout the state, leveraging Eastern's RF engineering expertise and wide ranging, highly diverse product line to develop the system and support it in an ongoing maintenance capacity.

Where We Work

RACOM's exclusive channel partners comprise our primary dealer network, and we serve customers nationally with our extensive network of partners. Wherever your communication needs exist in the United States, RACOM and our team of partners stand ready to provide technical expertise and localized, on-site support.

RACOM/Eastern Communications Service Center
Channel Partner Service Center

Need a better communications solution? We hear you.

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