Our Approach
When it comes to supporting our customers’ communication needs, our belief is that downtime is simply not an option – there’s no excuse. Our proactive approach of lifecycle management and network sustainment is backed by a 24/7/365 service approach, with rapid response to whatever challenges may be thrown your way.
Coverage
Call-back Time
On-Site Response Time
![24/7 Maintenance Contracts](https://easterncommunications.com/wp-content/uploads/2022/01/capabilities-mgd-support-247.webp)
24/7 Maintenance Contracts
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We take a long term view of partnership, offering annual and multi-year SLAs to meet all your preventative maintenance, sustainment, and reactive repair needs.
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With 24/7 coverage, our clients can rely on 30-minute call-back times and 4-hour on-site responses from our vendor-specific, factory-trained technicians capable of meeting the technical challenge at hand.
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Catastrophic failure? We provide rapid escalation processes to augment our field technicians with best-in-class engineering support for major system requirements.
![Network Operations Center](https://9jmb69.p3cdn1.secureserver.net/wp-content/uploads/2024/05/Network-Operations-Center-square.jpg)
Network Operations Center
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We operate and maintain a 24/7 NOC, monitoring assets for our customers' critical communications infrastructure at all times.
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Whether network outages, faulty equipment, or malicious activity, we monitor the integrity of your system, trigger a response as needed, and track the resolution of the underlying issue.
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No matter the time of day or night, if your system malfunctions, our team members stand awake and ready to marshal resources and respond.
![On-Call Services](https://easterncommunications.com/wp-content/uploads/2022/01/capabilities-mgd-support-oncall.webp)
On-Call Services
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For those end users and dealers without service contracts, our team stands ready to support all our partners in a reactive, as needed capacity.
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When particularly challenging technical problems require expert RF, networking, or system engineering support, our team can provide truly niche expertise that may not be available in-house.
![Advance Replacement Program](https://easterncommunications.com/wp-content/uploads/2022/01/capabilities-mgd-support-replacement.webp)
Advance Replacement Program
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RACOM maintains millions of SKU configurations in inventory as a value added service to our customers.
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We source specific replacement parts unique to your system in advance of a technician’s on-site diagnosis in order to have you up and running with minimal downtime.
Capabilities
If you can dream it, there's a good chance we can do it. Learn more about RACOM's other capabilities and service offerings below.
Where We Work
RACOM's exclusive channel partners comprise our primary dealer network, and we serve customers nationally with our extensive network of partners. Wherever your communication needs exist in the United States, RACOM and our team of partners stand ready to provide technical expertise and localized, on-site support.
Need a better communications solution? We hear you.
Contact us