Our Approach
RACOM serves customers along the entire spectrum of RF communication sophistication, from those who prefer a fully outsourced model to those who have in-house technical expertise; we meet and support you wherever you are. As a meaningful value add to our dealers and end users who already have in-house engineering and technician support teams, we offer an Implementation Assurance program, allowing them to tackle sophisticated issues that have the potential to scale beyond their team, knowing RACOM is present as a technical backstop. Whether seeking support on design, racking and stacking, staging, or factory acceptance testing on multisite and simulcast systems nationwide, many of our dealers and customers have tapped into new markets and capabilities by leveraging RACOM’s plug-and-play service offerings.
Decades of Wireless Communications Support
Sq. Ft. State of the Art Dealer Staging Facility
![Risk Assessment & Mitigation](https://easterncommunications.com/wp-content/uploads/2022/01/capabilities-implement-risk-assess.webp)
Risk Assessment & Mitigation
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Mitigate your organization’s risk when installing, configuring, or maintaining complex critical communication systems.
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Navigate challenges with P25, DMR or a range of protocols with RACOM as your technical partner.
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We augment your team, providing “white label” services while you remain the face to the end user.
![Installation & Integration](https://easterncommunications.com/wp-content/uploads/2022/01/capabilities-implement-install-integrate.webp)
Installation & Integration
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Your technicians can benefit from RACOM’s “plug and play” solutions that facilitate easier, faster, and risk-mitigated field deployment.
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Clients can use our facilities for remote or on-site Factory Acceptance Testing with customers. Simply ship your equipment to us, and we will configure it on-site for direct customer testing, accommodating as little – or as much – involvement as your team desires.
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Support is available wherever you need it, from entire systems down to individual sub-systems, including microwave links, console systems, antenna systems, and DC power systems.
![Maintenance Support](https://easterncommunications.com/wp-content/uploads/2022/01/capabilities-implement-maint-support.webp)
Maintenance Support
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Once your system, sub-system, or equipment is deployed and operational, we provide follow-on training for your technicians so that you can continue to confidently support your customers and provide ongoing maintenance to your end users or broader organization.
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For dealers, white label maintenance contracts are also available, leveraging RACOM’s capabilities and expertise in support of your organization over the long haul, allowing your organization to continue building trust and confidence with your end users.
Capabilities
If you can dream it, there's a good chance we can do it. Learn more about RACOM's other capabilities and service offerings below.
Where We Work
RACOM's exclusive channel partners comprise our primary dealer network, and we serve customers nationally with our extensive network of partners. Wherever your communication needs exist in the United States, RACOM and our team of partners stand ready to provide technical expertise and localized, on-site support.
Need a better communications solution? We hear you.
Contact us